GPDWEALTH Compliance

Complaints Procedure

How customers can raise concerns about accounts, payments, cards, safeguarding or support.

Last updated: 22 May 2026

How to complain

Customers can contact support@gpdwealth.com or complaints@gpdwealth.com with their name, account email, issue summary and any transaction reference.

Complaints should be acknowledged promptly and assigned for review by the appropriate operations or compliance contact.

We review account records, provider confirmations, webhook receipts and support history to determine the outcome.

If a complaint cannot be resolved internally, customers should be told what escalation routes apply based on the final regulated service provider.