FCA Compliance Centre
Compliance & Legal Pages
Core customer-facing compliance documents for live banking, payments, safeguarding, privacy and complaints.
Terms of Service
Customer usage rules, account access, payment responsibilities and service availability.
Account eligibility
Payment usage rules
Service limitations
Privacy Policy
How GPDWEALTH handles personal, transaction, KYC and operational data.
GDPR-ready data handling
KYC provider references
Retention controls
Safeguarding Statement
How customer funds are separated, reconciled and protected with banking partners.
Segregated safeguarding
Daily reconciliation
Provider-led balances
Complaints Procedure
How customers contact support, escalate issues and receive complaint outcomes.
support@gpdwealth.com
Investigation timeline
Escalation process
Domain email setup
Use support@gpdwealth.com for support and complaints@gpdwealth.com for formal complaints.
Regulatory note
Final wording should be reviewed before live publication and matched to your FCA/BaaS status.